Policies and Procedures
Requests for appointments are handled on a first come, first served basis and typically require a minimum of 24-hour notice to book for private training and massage.
Advanced registration is not required for any of the regular classes (blue, green, purple) on the UDF Schedules, with the exception of classes at UDF Westport.
Registration for all Badass and Beautiful classes, as well as all classes at UDF Westport, closes one-hour prior to the start time of the class.
Registration for all Live Stream classes remains open up until the start time of the class. If you are waitlisted, you will receive an email in the event a spot opens up.
All private sessions – training, tune-ups and massages – are subject to a 12-hour cancellation policy. Any service cancelled with less than 12-hour notice will be subsequently charged at full price.
A 12-hour cancellation policy is also enforced for all Badass and Beautiful classes, as well as all classes at UDF Westport. If you cancel with more than 12-hour notice, your purchased class will be returned to your account.
A 30-minute cancellation policy is enforced for all live stream classes. If you cancel with more than a 30-minute notice, your purchased class will be returned to your account.
Any Monthly Unlimited pass is a reoccurring payment and requires a 30-day notice to terminate.
All drop-in classes and 10-packs, at all facilities, expire 90-days from date of purchase.
All private services purchased – private training, tune ups and massages – expire 1 year from date of purchase.